The Petrova Experience is a customer experience consulting firm. We advise on brand management, strategy, and technology. The team helps design from wayfinding and program management perspectives.  We ensure projects meet the experience expectations of consumers - commuters, patients, and residents. We design the experience and manage the right stakeholders across departments to ensure projects are completed on time and within budget.

We consult on user experience to produce a more user-friendly streamlined process while optimizing various technical systems. We offer specific recommendations for

any necessary changes to systems, standards, and/or procedures.​​​​​​​